Digital Marketing Account Manager

Competitive salary and holiday allowance

Form strong relationships with our clients, supporting them to reach their goals

Demonstrate your strong communication skills in a supportive environment

We’re looking for a Digital Marketing Account Manager to join either our St Albans or Cheltenham team.

Wagada Digital has a single mission – to provide expert support to our clients whilst offering a positive work culture of learning and development. Our team is everything to us and our clients flourish on the strong working relationships that we develop. This is a supportive environment where the right staff can grow and develop as quickly as their ambitions will take them. Our team grabs the opportunities that we present to them to learn and develop and our clients thrive on working with an agency with a fantastic team environment.

We foster a positive team culture by making sure that we enjoy what we do and the clients we work with, and we never forgo the chance to bring fun into our day-to-day lives. We’re really competitive when we flip a pancake and play table tennis and we love to banter over a gin and pizza on our team nights away. Work-life balance is crucial to us, which is why we offer extended holiday allowance and the chance to work a 4-day week on the last week of the month. Flexible hours and hybrid working are available and for those with children, we would never want any team member to miss those special moments such as the school play or a sports match. All this takes place against a background of mutual respect between management and staff.

It’s not all ping pong and doughnuts though, we deliver fantastic results for our clients and the only way we can achieve this is from hard work, passion and ambition. We know that digital marketing does not stand still, so we’re constantly learning and developing to make sure that we’re at the top of our game. We encourage our team to embrace feedback and failure equally, so they continually develop their business and social skills.

We’re looking for individuals with a growth mindset, willing to work hard and play hard, in exchange for a rewarding agency experience in a warm and welcoming team environment. A talented individual who is innovative, not afraid to experiment, passionate about your customer’s experience and all things Digital. If you’re looking for the chance to really show what you can do, we would love to see some examples of your best work.

You will be part of our Client Services Team, which works directly with our clients, building relationships and developing trust. You will help implement any agreed strategies and work alongside our delivery teams, to ensure that we consistently produce high quality work that meets clients’ expectations. Working across a range of client accounts, no two days will be the same and you will get to test your skills extensively across a variety of industries.

Wagada Digital is a values based, data driven growth agency. We don’t look to just meet our clients goals, we want to exceed them and are looking for individuals who share this vision.

What do we need?

The successful person will work with a strategist to create sustainable roadmaps for our clients’ campaigns, assess success and failure and feedback results to your clients. With the ability to always think innovatively and be flexible enough to take the client on a different journey, as required, in order to maximise their investment.

Ideally, you will have had a minimum of two years working in a digital marketing environment and in a similar role and have experience of managing multiple accounts, prioritising and co-ordinating all related stakeholders is essential. We will work with the successful candidate to build the role around your skills and experience to ensure that it is rewarding and you are constantly learning.

You’ll be:

Experienced and knowledgeable in account management and tactics behind digital marketing
Be resilient enough to challenge clients and have difficult conversations, when not everything goes well.
Analytical to assess success or failure of campaigns
A team player
Keen to learn new skills. Everyday will be a learning day!
Willing to share your knowledge and expertise with the rest of the team
Someone who embraces success and failure equally – there’s no room for egos

You’ll have:

Strong communication skills, whether this is through email, telephone or face to face meetings.
Ability to effectively manage retainers and projects in-house with our delivery team but also manage the expectations of the client.
Experience in account management, understanding how to build and maintain the trust of clients
Commercial acumen, understanding the needs of our clients
A desire to see our clients succeed
A growth mindset – you’ll be aware of your strengths and weaknesses and willing to work on them
A strong attention to detail

What you’ll get

Generous holiday allowance starting at 23 days plus bank holidays, rising to 30 days

A 4-day week on the last week of the month (11 extra lie-ins a year!)
Flexible working opportunities
A competitive salary and bonus of up to 10%
Opportunities to train and develop, go to conferences and share your knowledge with others
Proactive career development – we’re a growing company and love to see our team grow
with us
Company Nest pension
Company healthcare scheme
Maternity and paternity benefits, plus flexibility for parents to make sure that you never miss the school play
Innovative, exciting and supportive environment
A fun, friendly team environment: twice-yearly team nights away, team socials and lunches, charity events, a great deal of banter and a healthy competitive spirit.

We’re an inclusive workplace and embrace diversity and equal opportunities. We want to give everyone the chance to be the best version of themselves.

Send us your CV and a covering letter telling us why you want the job.