Author: Cheryl Luzet
If you want your business to be seen online then it’s vital that you set yourself up on the key social media channels such as Facebook, Twitter, Instagram and LinkedIn.
As social media continues to grow in popularity, we have seen how influential this form of media can be in spreading the word about what your business can offer to customers. As well as giving you a forum to share your products or services, your social media pages also allow you to engage directly with your customers, provide added value in terms of the information that you share, and enable you to really build your brand’s character and bring it to life.
Social media allows others to share your content and recommend you. Getting social can also have an impact on your SEO as Google not only looks at whether you have social media pages linked to your site, but also how much engagement your pages are receiving. High levels of social media interaction can help to boost your page ranking in the search engines.
But setting up your page is just the first step on your social media journey. One thing that our clients often ask us is “now I have my page what on earth should I put on it?” At Wagada HQ we love social media and we know how to use it well. So, we’ve put together some easy content ideas for businesses to help them manage and curate their social media pages.
Of course, if you are looking to gain customers and retain current clients you’ll need to include content on your page that helps to promote your business. However, you need to be careful not to make it too salesy or people could feel that you are simply spamming their newsfeed and it might cause them to unfollow you. Instead show them what you can offer. Images or videos of new products or services can be popular, particularly if they are presented as a ‘how to’ guide.
You might also want to use your social media pages to promote discount codes or special offers just for your followers – this is a great way of encouraging people to like your pages. Testimonials can be very powerful too so don’t be afraid to share them. If you are able to tag the business or individual who has recommended you this helps to add authority to the review and creates higher levels of trust as your customers can see exactly who your review has come from. It also helps to increase the reach of your post. For example, when you post on Facebook and tag someone in a post, their friends can see the post too. This can sometimes encourage more likes, follows and shares of your post, which ultimately can lead to increased brand awareness, loyalty and website traffic.
Whilst people use social media to find out the serious stuff about your business, they also use it to relax and escape the realities of everyday life. Social media is a form of entertainment so make sure that you take the time to inject some light-hearted humour and fun into your posts. This could be anything from sharing funny memes, creating your own viral videos or including some humorous photos of what your team are getting up to in the office today.
You could also include a few games to engage people such as polls and quizzes. Remember to keep these posts relevant to your business and products though i.e. a wedding cake maker might want to include a video of a great wedding first dance or a nursery could include some funny jokes about parenting that their clients could relate to.
People want to feel good about themselves so show them how your products or services can help them to achieve their goals. Whether you are a personal trainer helping them to get fit and healthy, or an interior designer who can give them the home of their dreams – ensure that you include some aspirational and inspirational posts.
Good quality images are always popular so invest in some professional shots of your business and products. Before and after pictures work really well and can show clearly the difference that you can make to your customers. People also feel buoyed up by inspiring quotes or personal success stories from current clients.
Many potential customers may not know much about your area of expertise or they could be online looking for specific help and advice. Use your social media channels to help educate them. Share you blog posts and those of others within your industry that you feel may help.
You could run Q&A sessions from a live Facebook Feed or share free resources such as e-books or worksheets. These posts are really important as they can help position you as an expert in your field. Sharing knowledge is a great way to interact with others.
Social media means that whatever their size, brands large and small are no longer a faceless logo. Instead it enables customers to see behind the scenes and engage with the people behind the brands.
There is a saying in marketing that ‘people buy people not products’ and this is particularly pertinent to your social media content. Share photos of your team and let people see what you do on a day to day basis. This really helps customers to feel engaged with you and your team and builds understanding and brand loyalty.
One of the great things about social media is that you can chat to everyone. Make sure that you use your pages to start a conversation with your customers. You could share some product ideas and ask them for their feedback or even get them to name a product.
Ask them to share their stories about how your business has helped them or inquire about their advice and recommendations. People love to feel involved and by chatting to them directly you will be able to find out more about what your customers actually want from your business. It also makes you seem human if you can interact with customers socially.
As you can see there are many ways to use your social media pages. You can end up spending more time on there more than you initially planned! As variety is the spice of life we always recommend using a mixture of all the content ideas that we have included and it can be good to create a monthly social media calendar to help you keep on top of your content schedule. At Wagada we have a wealth of social media experience so if you are having trouble curating your content or simply can’t find the time to do it yourself, we can offer a range of help and support.
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